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Fireside CRM

An all-in-one constituent database, helping you work smarter.

Built for You

Fireside is designed for staffers by staffers to help you work smarter. We provide your office with new features, instead of surprising you with a completely different system.

Every feature goes through a research phase with our clients. Then, we test it out in our clients’ offices to ensure it's precisely what they need to get the job done.

We evolve with you, as we have for over 10 years.

Efficieny

Unrivaled Support

As former staffers, we understand that you need a system that is both easy to learn and easy to use. We designed our system so that you can pick it up quickly, since time is of the essence on the Hill. If there’s ever anything you don’t quite understand, our support team is available via instant chat, email, and phone.

For those who want to further their Fireside education, we provide free training both in person and online, focusing on your office's strategic goals.

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Efficiency is Key 

Using the latest technology from Fireside, you can automate tasks and group your inbound messages to increase your efficiency.

Not only that, you can easily find the information you need, enabling you to seamlessly process everything from mail to cases.

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Client Stories

Staffers from all over the country trust us to deliver the best products and services for Congress.

Our office switched to Fireside about twelve months into our first term, and we have been very pleased with their products and service. We highly recommend them, and their product to any office. The Fireside team can assist you in setting up your mail and 499 program. They help make the whole process a breeze.

Legislative Assistant 
North Carolina Delegation

“I want to personally thank Fireside for allowing me to have input with developing the new features that will assist caseworkers.  Fireside and I worked on together on these ideas and I truly appreciate all the hard work that they put forth to make this possible. I am entirely confident that any time I have a question for your Customer Support Team, they will respond with a solution to my issues in a timely manner. I truly feel at ease knowing that I can depend on entire staff at Fireside”

Caseworker
West Virginia Delegation

I'm really glad we switched to Fireside. I've had to learn some new techniques to understand how the program works but I think overall it is much better than other CRMs on the Hill. I'm appreciative of  the help you offer. It means a lot.

Legislative Correspondent 
Florida Delegation 

Fireside was an incredibly easy software to pick up. Coming from another office on Capitol Hill that used another CRM, I was worried about learning a new piece of constituent software. However, the transition was seamless and there was barely a learning curve due to the simplicity and support that Fireside provides.”

Legislative Assistant 
California Delegation 

“Fireside staff answers every question I have with a deep knowledge of the system, understanding of Congressional processes, and compassion for the daily time crunch and stress Capitol Hill staffers face. Thanks to the ease of Fireside’s technology- from newsletter formatting to letter batching- my office is able to provide our constituents with consistent, quality updates on the events and issues that matter to them."

Press Secretary
Michigan Delegation

Simple Pricing, No Surprises

Choose the right one for you.

Outreach only

$585
per month
Powerful communications tools with analytical performance statistics.
  • Surveys 
  • Newsletters 
  • Universe Builder 
  • Statistics 
  •  
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CRM+Outreach

$1,835
per month
Relational database with tools for:

 

  • Casework
  • Newsletter 
  • Outreach
  • Scheduling
  •  
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Frequently Asked Questions

Everything you need to know about Fireside CRM

What makes you unique?

We come from your world. A large portion of our team previously worked on the Hill, so we understand the importance of building relationships with your constituencies and maintaining them. Others on our team come from Silicon Valley startups and service backgrounds, and together we’ve built a foundation for innovation that genuinely works for Congress.

Do you provide training? 

Of course! We make it easy to learn our constituent relationship management system. We offer virtual and in-person training at no extra cost — weekly or at your convenience. The training covers all areas of the system, from sending a newsletter to creating a casework satisfaction survey. We also have a massive library of tutorials for those who prefer step-by-step written instructions.

How do I get assistance when I need it?

Fireside is always here for you. With our Instant Chat, someone can assist you in less than 15 seconds. We also know your job isn't just from 9 a.m. to 6 p.m., so we offer help via email at any hour of the day. Our inbox is monitored regularly by a Fireside support staffer.

How does the transition to Fireside CRM work?

You can provide 30 days notice at any time to your current vendor. To ensure a successful transition, we’ll provide your team with a Fireside project manager who will be your best friend for the next six weeks. From start to finish, you’ll always know what’s happening, and you’ll learn everything you need to know about the system. You can find more details about the process here

What is a relational database?

Our relational database connects all your data in a variety of ways. As the only all-in-one CRM platform on the Hill, Fireside provides you with visibility, access, and data that work with every other part of the system. For example, when you identify a constituent as a veteran, caseworkers and legislative staffers alike can use this information to communicate and provide services.

What other services do you offer?

We also offer custom websites, logos, multiple voter data packages, email communications, telephone town halls, phone surveys, texting, and much more. Take a look at our Products page to learn everything you need to know about all our offerings.

Interested in our other services? Check them out:

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