Caseworkers play a critical role in fulfilling the office’s constituent services responsibilities. In addition to representing the member in the district office(s) and at district events, caseworkers are constituents' advocates in dealings with federal agencies and help to resolve a wide range of issues.
To learn more in-depth details about using Fireside, check out our comprehensive Fireside Guide. As a caseworker, we recommend you check out the Casework and My Settings sections specifically, but you will find info relevant to your role throughout the Guide.
Everyone needs a little help now and then. To help you out, we have on-demand videos on every component in Fireside, including the inbox, mailroom tools, casework tools, web and newsletter tools, and live events. Best of all, to be flexible with your ever-changing schedule, these videos are available to you at any point during your day!
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(for Newsletter Clients)
(for Web Clients)
(for Live Events Clients)
If you have any questions, please feel free to reach out by clicking on the chat feature, giving us a call at 202-621-5121 or by emailing us at the link below.