Staff Assistants manage the reception area, greet guests, and log phone calls and messages. They might also be responsible for handling constituent mail and flag, meeting, and tour requests.
To learn more in-depth details about using Fireside, check out our comprehensive Fireside Guide. As a Staff Assistant, we recommend you check out the Mailroom section to learn more about the inbox and handling mail from batches. If you process any webform requests via casework, you'll want to review this section as well.
Everyone needs a little help now and then. To help you out, we have on-demand videos on every component in Fireside, including the inbox, mailroom tools, casework tools, web and newsletter tools, and live events. Best of all, to be flexible with your ever-changing schedule, these videos are available to you at any point during your day!
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(for Newsletter Clients)
(for Web Clients)
(for Live Events Clients)
If you have any questions, please feel free to reach out by clicking on the chat feature, giving us a call at 202-621-5121 or by emailing us at the link below.