Resources by Staff Role

Legislative Correspondent

A Legislative Correspondent (LC) logs, organizes, and manages mail that the office receives. This guide covers batching mail for response, creating form letters, customizing responses, tagging issue and affiliation codes for reporting, and message targeting.

Communications Director (Newsletter)

Communications Directors craft the Member’s press/constituent outreach strategy. This guide covers using Fireside's newsletter and hosting telephone town halls to connect with your constituents and media outlets.

Communications Director (Web)

Communications Directors craft the Member’s press and constituent outreach strategy and messaging. This guide covers using Fireside website, adding content, and web statistics. 

Chief of Staff

Chiefs of Staff ensure that staff follow the Member's vision while serving the district. This guide covers how to find assigned items in Fireside and stats to keep track of your office’s progress.

Staff Assistant

Staff Assistants manage the reception area, greet guests, log phone calls and messages, and handle requests. This guide covers using Fireside to complete all of these tasks efficiently. 

Legislative Assistant / Legislative Director

Legislative Assistants and Directors craft the Member’s legislative strategy and messaging. This guide covers using Fireside mailroom and reporting.

Caseworker

Caseworkers play a critical role in fulfilling the office’s constituent services responsibilities. This guide covers how to use Fireside in district offices to best serve your constituents.

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District Director

District Directors supervise Constituent Service Representatives in their casework, oversee constituent outreach, and manage district events for the Representative. This guide covers monitoring casework progress and managing constituent and local official demographic data.

Intern

Interns manage the reception area, greet guests, assist caseworkers, log phone calls, and manage constituent requests. This guide covers how to use Fireside to accomplish these tasks.