iStock_1422423_LARGE

Resources by Staff Role

Life in Congress can be challenging, but we're here to help! Each role on staff plays a vital part in representing and communicating with constituents back home. The staff guides below show how Fireside can help you perform your everyday tasks and use the software efficiently.

Legislative Correspondent

A Legislative Correspondent (LC) logs, organizes, and manages mail that the office receives. This guide covers batching mail for response, creating form letters, customizing responses, tagging issue and affiliation codes for reporting, and message targeting.

Learn More

Communications Director (Newsletter)

Communications Directors craft the Member’s press/constituent outreach strategy. This guide covers using Fireside's newsletter and hosting telephone town halls to connect with your constituents and media outlets.

Learn More

Communications Director (Web)

Communications Directors craft the Member’s press and constituent outreach strategy and messaging. This guide covers using Fireside website, adding content, and web statistics. 

Learn More

Chief of Staff

Chiefs of Staff ensure that staff follow the Member's vision while serving the district. This guide covers how to find assigned items in Fireside and stats to keep track of your office’s progress.

Learn More

Staff Assistant

Staff Assistants manage the reception area, greet guests, log phone calls and messages, and handle requests. This guide covers using Fireside to complete all of these tasks efficiently. 

Learn More

Legislative Assistant / Legislative Director

Legislative Assistants and Directors craft the Member’s legislative strategy and messaging. This guide covers using Fireside mailroom and reporting.

Learn More

Caseworker

Caseworkers play a critical role in fulfilling the office’s constituent services responsibilities. This guide covers how to use Fireside in district offices to best serve your constituents.

Learn More

District Director

District Directors supervise Constituent Service Representatives in their casework, oversee constituent outreach, and manage district events for the Representative. This guide covers monitoring casework progress and managing constituent and local official demographic data.

Learn More

Want to learn more about our work on the Hill?

Check out our Collaboration Projects!
Discover More