On the batches page, you'll find folders containing similar inbound messages that have been grouped together for a uniform response.
On the form letters page, create, edit, and approve language for use in responding to constituent mail.
Navigate to General Reports to view stats and visuals on the mail that your office has received and processed.
The blue question mark in the top-right corner of the screen will give a full description of the report in question.
Our advanced reports provide information of a greater depth. To access the page and download the reports, click on the blue “Advanced Reports” button in the Reports menu.
You can favorite advanced reports (click the star) to save time and group your most frequently used reports together.
To learn more in-depth details about the sections above or any part of Fireside, check out our comprehensive Fireside Guide. As an LD or LA, we recommend you check out the Mailroom section broadly and specifically the pages on My Mail and form letters.
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