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Communications Director (Web)

Communications Directors craft the Member’s press and constituent outreach strategy and messaging. This guide covers using Fireside website tools, including adding content and reviewing web statistics.

Website Workflow:

  1. Log into Fireside at https://[MemberName] Be sure to bookmark this page for easy access.
  2. Click on the Website icon in the left navigation menu to access web tools. 

Adding and Editing Web Pages 

  1. To find and edit static webpages (non-webforms), navigate to Website > Pages.
    1. Pages, your basic website building block, are organized in folders, which can be accessed to edit content. 
      1. A page’s URL is determined by the page name and the folder housing it. You can customize the URL when creating a new page.
      2. When editing pages, use the page’s URL to help you find it in Fireside. The first section after the .gov indicates page folder, and the second section denotes page (i.e., /about/biography.htm).
      3. Example: If you want to find and edit in Fireside, then you will have to go to Website > Pages and then open the “Services” folder. Once there, find the page titled “Veterans.”
    2. To create a new page or folder, click on the blue “+” button in the top-right corner and select either new page or new folder.
    3. Click on “Body Text” to edit the page. To delete the page, click on the snowman icon to the right and select the red "delete page" on the right.
      1. Use the editor toolbar to customize your page or stylize text. 
      2. To add an image, click on the image manager button, the second-to-last option in the top row of the toolbar. Use the pop-up to select the folder and image or upload a new photo. Choose your size and maybe a caption, then click "insert." 
      3. When copying and pasting text from an outside source, use the "Paste Plain Text" button (the clipboard with a note, located left of the undo button). This strips out source code taken from Microsoft Word, other websites, or emails that could conflict with your website’s programming.
    4. To edit your issues pages, navigate to Website > Issues. These pages are dynamic, which means they're programmed to automatically display relevant news items (when tagged with the issue). The main Issues landing page on the website can be found at /issues.
      1. To edit an issue page, click on the page name, or click on the snowman icon to the far-right of the issue and select "edit this item."
      2. To publish/unpublish an issue: On the main issues landing page, click on the snowman icon to the far-right of the issue and click “Unpublish this item.” To re-publish an issue, you will need to go to System Settings > Issues. 


  1. On the main Surveys page, you can find/edit past surveys and review their response stats.
  2. To create a new survey, click on the blue “+” button in the top-right corner. Then, to add fields/questions click the blue “Insert Field” button and choose an existing field or create a new one. 
    1. You can edit fields to make them required for submission and/or hidden (to auto-set a person’s response for capturing opt-ins).
  3. When adding and editing fields, you can include hidden issue codes in responses. Responses will be tagged by issue for use in audience generation to target constituents. 
  4. To view individual constituent responses from surveys, create an audience of survey respondents and export the audience. Use the Survey filter to pull all the people who submitted the survey when building the audience. After saving your audience, click the download icon to the right of your audience on the survey landing page and select the desired fields for your spreadsheet export. 

News Items 

  1. To create, edit, or publish/unpublish press releases, blogs, or other news items, go to Website > News. Your main news page on the website can be found at /news.
    1. You can use the search bar at the top of filters on the right to find existing news items. Click on the news item’s headline to make edits, or select the snowman icon to publish/unpublish it.
    2. To start on a news item, click on the blue “+” button. 
    3. Make sure to tag your individual news items with issues. This will pull them automatically onto your issues pages.
    4. You can create and edit your document types by clicking the actions/snowman icon in the upper-right corner of the main news landing page and choosing “Edit doc types.” You can also publish/unpublish selected news items from this menu.


  1. To add past or upcoming events to your site, navigate to Website > Events. These will include constituent coffees, special events, town halls, etc. Your events page on the website can be found at /calendar.
  2. To start work on a new event, click on the blue “+” button. 
  3. You can create and edit your event types by clicking the snowman icon in the upper-right corner of the events page and choosing “Event Types.”


If webforms on your website are enabled, most of your constituent requests will funnel through here. Examples include tours, internships, service academy nominations, and meetings. If you want to edit the intro text or destination of any of these forms, please contact Fireside, and we will be happy to assist. 


  1. To upload files for public sharing, go to Website > Files, and click on the blue “+” button. Make sure to select the correct file type before uploading.
  2. To add new file types, click on the snowman icon and then “Edit File Types.” 
  3. Once the file has been uploaded, go back to the Files page to find the URL. This URL can be used as a hyperlink in newsletters, webpages, or on social media.


  1. To upload photos for newsletters or the website, head to Website > Photos. Click the blue “+” button to add a new photo (or create a new album), and select the correct album for proper storage.
    1. Setting albums as hidden will prevent images from being automatically pulled onto your site. The images stored in hidden albums can still be used for newsletters or webpages. 

Website Stats 

All Fireside sites come equipped with Google Analytics. If you would like access to your office’s account, please email through a shared office gmail account, and we will grant access.


Each month, you are given one hour of free custom web work on your site. Our web developers will review all requests and provide a time quote for your approval before any work is done. The free hour does not roll over from month to month.

Fireside Guide

To learn more in-depth details about using Fireside, check out our comprehensive Fireside Guide. Here is a direct link to the Website section so you can read further on any of the above areas.


On-Demand Training Videos

Everyone needs a little help now and then. To help you out, we have on-demand videos on every component in Fireside, including the inbox, mailroom tools, casework tools, web and newsletter tools, and live events. Best of all, to be flexible with your ever-changing schedule, these videos are available to you at any point during your day!

Introduction to Fireside

Inbox Training

(for CRM Clients)

Mailroom Training

(for CRM Clients)

Casework Training

(for CRM Clients)

Newsletter Training

(for Newsletter Clients)

Website Training

(for Web Clients)

Live Events Training

(for Live Events Clients)


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