Blog

Let's Go Frenzy

It’s that time of year again — NCAA brackets are busting everywhere and Fireside21 users are getting ready for the competition where everyone wins!

The annual Fireside Feature Frenzy is back and frenzier than ever! All week, Fireside customers get to vote for their favorite customer-suggested features in four different categories: Casework, Mailroom, Outreach (Website, Newsletter), and...

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Topics: CRM, Newsletter, Web

New Features: A Year in Frenzy

One year ago, Fireside21 held the 2nd Annual Feature Frenzy - an opportunity for Fireside users to vote for which customer-suggested feature ideas we should produce over the next year. With the 2017 Frenzy beginning this Monday, we are excited to reveal the four winning features that will soon be deployed to your accounts.

That’s the best part about the Frenzy: you ask for it, then we...

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Topics: CRM, Newsletter, Web

5 Ways to Maximize Your Outreach

The first 50 days of the new Congress have been awe-inspiring; witnessing citizens and their elected officials fully embrace the spirit of a representative democracy and communicate at unbelievable rates. At Fireside21, we’ve been floored watching the incredible spike in constituent engagement, with some offices receiving as much as four-times the normal volume of emails. We’re also...

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Topics: CRM, Newsletter, Phones, Web

Do This Always - How to Effectively Manage Constituent Correspondence

We are one month into 2017, and the 115th Congress is already setting records! With a new administration, cabinet hearings, a supreme court nomination and unprecedented levels of civic engagement, constituents and legislators are communicating at the highest frequency ever. One Member of the House told the Associated Press that call volume has increased by as much as 1000%. The Senate is...

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Topics: CRM

Jumpstart Your Congressional Outreach Plan

It’s a new year and, as with any fresh start, it’s a great time to begin building a plan for the future. Truly powerful constituent outreach programs do not happen by accident; having a blueprint and being able to execute it is essential. The 115th Congress looks to be busy and now is the perfect time to prioritize your future communication plans. Established offices may want to increase...

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Topics: CRM, Newsletter, Phones, Web

Cut Logging Time in Half with Automations

There is one undeniable truth every Legislative Correspondent comes to understand: Congressional offices deal with mountains of constituent mail. Whether it's individual messages, massive advocacy campaigns or even digitized paper letters, sorting and logging the mail in your Inbox requires a tremendous amount of time. Wouldn’t it be nice if there were a way to boost your efficiency by...

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Topics: CRM

Easily Identify Personalized Campaign Emails

Email Campaigns from advocacy vendors have been around for years and generations of staffers have grumbled just as long about what to do with them. Volume is a big problem, but a bigger challenge is the variation. Some advocacy campaign emails are personalized, some are not; some constituents want a response, some just want to share their thoughts. Trying to pinpoint personalized...

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Topics: CRM

Here, There and Everywhere

Working in a Congressional office means always being on the go. Fireside21 understands the demands on your time and makes its services available for you anywhere you need them - even while you're away from your desk or outside the office!

Whether you’re working from home on your personal laptop or at a district event with the Member and a mobile device, Fireside21’s software can be...

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Topics: CRM, Newsletter, Phones, Web

New Feature: Batch Administration

Earlier this year, Fireside21 kicked off the Second Annual Feature Frenzy - an opportunity for Fireside users to vote for which customer-suggested feature ideas we would spend time developing over the next year. The voting may have ended in March, but, for our developers, that’s when the innovation begins.

We are excited to announce the first of the 2016 Feature Frenzy winners has been...

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Topics: CRM

Introducing the New Inbox for Fireside CRM

Effectively managing constituent mail is one of the biggest challenges every Congressional office faces. Individual emails, massive advocacy campaigns and good old fashioned snail mail all adds up. Some offices regularly receive more than 1,000 pieces of mail in a single day! The struggle to contend with the volume is real and can be a huge drain on a staffer’s time. But the truth is, with...

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Topics: CRM

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