Blog

More than correspondence: The CSS perspective

Every day at the office, you log into Fireside, do your work, and then log out. But did you know that Fireside is more than just a constituent relationship management company? Unlike other players in the market, we have a unique background. As former Hill staffers ourselves, we strive to make your office more effective, so you can make an impact for your constituents.

Logging mail can feel...

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Topics: CRM, Congress, Capitol Hill, Culture

Office 365: Transitioning Your Outreach Program to Fireside

Are you using Microsoft Outlook for your office’s press releases and mass mailings? Find out how Fireside can help you overcome the new 500-contact limitation in Office 365’s Outlook and streamline your outreach program.

The House’s transition to Office 365 introduced a 500-contact limit in Microsoft Outlook. This change prevents many offices from using Outlook as their primary application for...

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Topics: CRM, Newsletter, Email, Mailers

Turning around your Mail in less than two days with Fireside

Many of the congressional offices using Fireside proudly state that they are able to turn around mail in two days or less. We’ve talked to the staff in these offices about how they use the system and leverage its tools to not just reactively respond to constituents but create relationships with them. Thanks to this quick turnaround, they’ve been able to create powerful, aggressive, proactive...

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Topics: CRM, Newsletter, Emails

Machine Learning: Phase One

 

The Why

Congressional offices receive overwhelming amounts of mail expressing all kinds of sentiments. As volume has increased, we’ve watched our clients grow frustrated with their inability to manage the deluge of mail manually. Sometimes it takes overtime or even coming in on the weekend to accurately tag every piece of inbound correspondence by issue and sentiment, whether pro or con. We...

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Topics: CRM, Coding, Small Business, Technology, Machine Learning

The Interns are Coming

Memorial Day weekend — a time for grilling, watching baseball, and more importantly, preparing for summer interns. When the new crew of eager beavers barges through the doors of the House office buildings, how will you prepare them for their time in Fireside?

We’ve put together some resources to help you and your newbies during this frenetic time:

For the intern coordinator:

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Topics: CRM

Reimagining Fireside

At Fireside, your experience means everything to us. That’s why we designed our new interface from the ground up with a focus on efficiency, clarity, and aesthetics. There’s a lot that will be familiar to you, and you’re going to love what’s new.

Navigation

The Fireside platform has always been easy to navigate, and we’ve taken that a step further, relocating the global navigation to be vertical...

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Topics: CRM, Small Business, Technology, UI

CRM Myths

Myth 1: I can’t switch my constituent relationship management platform until the end of the year because I already signed an annual contract

You are not locked into your contract. House rules state that you can break your CRM contract at any time.

That’s right, anytime.

Here’s another tip: The best time to switch during an election year is October. Your volume of mail decreases, giving you time...

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Topics: CRM, Newsletter, Web

Q&A with the CEO, Josh Billigmeier

 

What inspired you to start Fireside?

I spent the first part of my career at several startups, but playing the startup lottery as an employee didn’t work out for me. One company after another went out of business — as 90 percent of startups do. I wanted to do programming, and I wanted to know that my work was making a positive impact on people's lives. The best part of my job now is knowing that...

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Topics: CRM, Small Business, Technology

A Day in the Life of a Capitol Hill Office

Staff are the heartbeat of every congressional office. In our previous post about the Ecosystem of Congress, we highlighted how everything that happens in your office and in your district are connected. But, we only touched on the other distractions and tasks the office will experience every day in session. To help better understand the day, we created a flowing data visualization to show you a...

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Topics: CRM, Newsletter, Phones, Web

The Ecosystem of Congress

 
We all know that November is right around the corner. Before you know it, everyone will be in Washington preparing for the 116th Congress.
 
One thing that was never clearly explained to me when I first came to Washington is how the Capitol Hill ecosystem really works. As complex as a congressional office may seem at first, things are even more tangled than you might think. What happens...

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Topics: CRM, Newsletter, Phones, Web

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Address:
409 7th Street, NW, Suite 400
Washington, D.C. 20004