Blog

CRM Myths

Myth 1: I can’t switch my constituent relationship management platform until the end of the year because I already signed an annual contract

You are not locked into your contract. House rules state that you can break your CRM contract at any time.

That’s right, anytime.

Here’s another tip: The best time to switch during an election year is October. Your volume of mail decreases, giving you time...

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Topics: CRM, Newsletter, Web

Q&A with the CEO, Josh Billigmeier

 

What inspired you to start Fireside?

I spent the first part of my career at several startups, but playing the startup lottery as an employee didn’t work out for me. One company after another went out of business — as 90 percent of startups do. I wanted to do programming, and I wanted to know that my work was making a positive impact on people's lives. The best part of my job now is knowing that...

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Topics: CRM, Small Business, Technology

A Day in the Life of a Capitol Hill Office

Staff are the heartbeat of every congressional office. In our previous post about the Ecosystem of Congress, we highlighted how everything that happens in your office and in your district are connected. But, we only touched on the other distractions and tasks the office will experience every day in session. To help better understand the day, we created a flowing data visualization to show you a...

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Topics: Phones, Newsletter, CRM, Web

The Ecosystem of Congress

 
We all know that November is right around the corner. Before you know it, everyone will be in Washington preparing for the 116th Congress.
 
One thing that was never clearly explained to me when I first came to Washington is how the Capitol Hill ecosystem really works. As complex as a congressional office may seem at first, things are even more tangled than you might think. What happens...

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Topics: CRM, Web, Phones, Newsletter

How to Maximize your August Recess in Fireside

Many of us look forward to the quiet time August brings on the Hill. In addition to giving us time to catch up on work that we’ve been putting off, it’s also the best time to prepare ourselves to hit the ground running for next Congress. Here are a few tips on how to get the most out of August recess!

Merging Duplicate Profiles

While logging calls or mail in Fireside21, you may...

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Topics: CRM

Partnership Announcement

Fireside21’s CRM now delivers a new constituent engagement superpower for Members and staffers: Article One, which transforms every call into actionable data, seamlessly delivers each message into your Fireside21 CRM inbox, and saves staffers from the countless wasted hours and the error-prone manual process of listening to and logging each voicemail. Fireside21 is the first CRM...

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Topics: CRM

One Shining Frenzy

The 4th Annual Fireside Feature Frenzy has wrapped! After a week and nearly 1,500 votes from Fireside clients, the final four features have been set. Thank you to everyone for voting and for all of your suggestions throughout the year!

Now that you have determined which features you want, the Fireside21 innovation can begin! Over the next few months, our team will begin a comprehensive...

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Topics: CRM, Newsletter, Web

Crazy Little thing Called Frenzy

It’s that time of year again — NCAA brackets are busting everywhere and Fireside21 users are getting ready for the competition where everyone wins!

The annual Fireside Feature Frenzy is back and frenzier than ever! All week, Fireside customers get to vote for their favorite customer-suggested features in four different categories: Casework, Mailroom, Outreach (Website, Newsletter), and...

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Topics: CRM, Newsletter, Web

The New Normal

When people think about the First Amendment of the United States Constitution, a great deal of focus lands on two of the protected freedoms. There’s lots of conversation about the freedom of speech and the freedom of religion, but often overshadowed has been the freedom to petition the government. In 2017, communicating with elected representatives has finally found its moment in the sun.

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Topics: CRM

The Fast and the Frenzious

The 3rd Annual Fireside Feature Frenzy has wrapped! After a week and more than 1,500 votes from Fireside clients, the final four features have been set. Thank you to everyone for voting and for all of your winning suggestions throughout the year!

Now that you have determined which features you want, the Fireside21 innovation can begin! Over the next few months, our team will begin a...

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Topics: CRM, Newsletter, Web

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409 7th Street, NW, Suite 400
Washington, D.C. 20004