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Thoughts, Tips, and Tricks!

Ken Ward

Ken Ward

Recent Posts by Ken Ward:

by Ken Ward on October 14, 2015

Today, we’re celebrating Josh’s ten year anniversary at Fireside21, but that’s not quite the whole story. Before he officially joined the team as an employee, along with Jeff Mascott, Josh …

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by Ken Ward on April 27, 2015

Last fall we deployed a new feature to our Beta group called Days of Inventory (DOI) and recently we activated it across all customer accounts. DOI is the most advanced …

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Topics:CRM

by Ken Ward on April 01, 2014

Fireside21 is joining dozens of other technology and software development companies in committing to end product testing using mice, kittens, puppies, chimpanzees, and other adorable non-humans. The growing trend - …

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by Ken Ward on July 23, 2012

During the 112th Congress, we’ve observed more traffic than ever to client’s websites. We think that this rise in visibility is fantastic, but unfortunately this has also led to an …

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by Ken Ward on July 17, 2012

We've been hard at work at Fireside21 this year and we're excited to tell you about some big updates. Today, we're excited to announce a complete redesign of your Fireside …

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by Ken Ward on February 01, 2012

We've been working hard on a new Instant Person Search for our Fireside CRM and we've launched it this week as the default search for all of our CRM clients …

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by Ken Ward on January 23, 2012

This week's State of the Union is one of the most high profile events on the Congressional calendar. It presents a perfect opportunity to reach out to your constituents and …

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by Ken Ward on January 17, 2012

You can now separate the form letters that you use within the MailRoom from forms that you use for Casework. When creating or editing a form letter, you can select …

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by Ken Ward on January 10, 2012

We recently launched a couple of enhancements to our Fireside CRM based on our client's feedback. Keep the good ideas coming! Attach Files to MailRoom Emails Outbound correspondence emails now …

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by Ken Ward on December 20, 2011

We recently launched some pretty great enhancements to the Fireside CRM Casework and Mailroom tools. Here's a quick overview: Casework Daily reminders email Caseworkers will now receive an email from …

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