Your office needs to manage hundreds of telephone, print, and online communications every single day. You need a CRM platform that will cut down the time it takes for you to log each letter, process new casework, and update constituent contacts. Fireside21’s CRM platform was designed by and for congressional staffers to help you accomplish and automate routine tasks in fewer clicks than ever before, giving you back time to focus on other priorities. Our platform’s easy-to-learn, easy-to-teach design also helps you save time in training new hires--allowing you to keep up with rapidly rotating personnel--while our responsive support team is available to guide you through any questions your office may have along the way.
Constituents depend on your office’s website to access up-to-date news, for help with federal agencies, and for information on legislation. As former staffers ourselves, we understand that your office needs a modern and well-designed web platform that allows you to post content without taking time away from the rest of your daily responsibilities. With our web platform’s content manager, you can publish news, press releases, and multimedia in a matter of seconds, as well as import content automatically from Facebook, Twitter, Instagram, and Youtube. Fireside21’s web developers have won more Congressional Management Foundation Gold Mouse Awards for design than any other vendor to the Hill, and we will work with your office to create a custom website that is both beautiful and functional.
Effective eNewsletter platforms will keep your mailings out of the spam folder, prevent security vulnerabilities from compromising your data, and target mailings to specific groups of constituents. Fireside21’s eNewsletter platform employs a House.Gov email address and features that ensure that your mailings are actually delivered to constituents. With the ability to create targeted constituent mailing lists using affiliation tags for demography, geography, survey responses, and legislative interest, your office can pinpoint-target its mailings to ensure that they are relevant to recipients. Tracking features further allow you to measure how many recipients are opening and clicking-through your emails, providing you with the statistics you need to make your office’s mailings even more effective.
With hundreds of constituents on the other line, your office needs a telephone town hall service provider that can set up the call quickly, maintain a clean connection, and offer support before, during, and after the call. Flexibility to change a call’s date and time with no additional fees also allows you to better manage your boss’ schedule. Fireside21 Phones takes the stress out of telephone town halls by providing you with a fast dialing capacity, an on-site support specialist, and the freedom to reschedule calls last minute without a cancellation fee. Under our service, your office can also automatically integrate the contact information and messages of constituents who participated in the call directly into your Fireside CRM platform, saving you time and energy when your office is ready to follow up.
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It's not enough for your office's eNewsletters and web sites to be aesthetically pleasing. They must also be easy to access and navigate on a variety of devices, not just desktop computers. Fireside21 developers pride themselves on implementing attractive yet functional designs, and we will work with your office to ensure that your web communications look modern and provide all of the necessary information in an intuitive format. Don't just take our word for it, though: your House colleagues who have chosen to host their websites with Fireside21 have won more Congressional Management Foundation Gold Mouse Awards than those of any other vendor on the Hill.
When your office needs to catalog hundreds of constituent interactions and casework requests every day, clicking through an endless sequence of menus to perform routine tasks prevents you from focusing on the work you want to do. As former staffers, we understand how annoying this can be - so we designed everything from the layout to the behind-the-scenes operations of our platforms to reduce the time you spend waiting for pages to load or navigating through cascades of screens and landing pages. Integration between our services and with social media also means that you will no longer have to waste time synchronizing contacts who reach your office online, over the phone, or through mail, giving you back the time you need to excel at your job.
Constituent outreach is always changing; you probably can think of ways to improve your office's contact and casework management, targeted 499 mailings, and website design every day. Because our developers designed our systems from scratch, your ideas for new, time-saving features can enter development right away, meaning that your office does not have to wait for the rigid product-release cycles to which other vendors adhere. Our nimble development cycle has allowed us to pioneer features like instant CRM contact search and smartphone-adaptable websites before any other vendor, and we like to stay up to date on the latest in software design so that we can pass those new innovations along to you.
In order to truly understand the needs of a Congressional office, you have to actually experience the pace, stresses, and culture of life on the Hill. Our account team, outreach staff, and executive management have all worked as staffers, and understand firsthand that your office can't afford to wait all afternoon on customer support. We provide free on-site training sessions and are available by phone, email, or real-time online chat so that we are ready to respond within seconds to any questions you may have.
409 7th Street, NW, Suite 400
Washington, D.C. 20004