In our last post, we mentioned the big updates that we recently launched to the Fireside CRM and our goals to improve the user experience. Our next goal is something that we work on all the time–not just with big updates.

Goal 2: Increase Mail Room Speed

Context menu

Context menus now appear when you click on any of the rows in most of our mailroom lists. The new menus provide faster access to common functions unique to each list.

Progress indicator

In this latest Mail Room enhancement we’ve added a progress indicator to let you know when page is doing something that might take a second or two.

Bulk mailing performance improvements

We made it faster! Plus, we have updated the Bulk Mail page to list all past mailings as opposed to just the most recent items.

More clients have migrated to our Fireside CRM than any other platform over the last two years, but we’re not resting on this success. Over the past few months we have been working on some big updates to the list views within the Mail Room module of the Fireside CRM with three goals in mind:

1. Make it easier to find items that you “own”
2. Increase Mail Room Speed
3. Provide a consistent user interface throughout the Mail Room

Goal: Make it easier to find items that you “own”

Manage your batches from My Mail

Sometimes you just want to see the mail that’s in your batches without having to sort through all of the batches that ever existed. Now you can do just that from the My Mail screen. You can also perform common batch operations like “Print/Send” and “Modify” from within My Mail.

Back button support for all pages and filtering options

You can now reliably use your back button or mailroom tabs to return to previously filtered content. We’ve added a “Reset Filters” button so that you can always go back to the default filter set.

Mail Summary on the top of list pages

So that you’ve always got a view of how much mailroom work you’ve got on your plate, we’ve added a handy summary to the top of every list page which allows you to quickly reach your assignments.

Check back soon to see the features we implemented for our remaining goals!

Today was the final session in our 2011 Spark Workshop series. Thanks to you all for coming out to these events and for all of the feedback you had for our team.

We covered a lot of material today and since we didn’t produce a packet like the last couple of workshops, I waned to be sure to post both the slide deck and “cheat sheet” right away:

• Franking Rules & Regulations Slides (PDF)
• Cheat Sheet (PDF)

Thanks again, and please leave your comments here about topics for 2012 Spark Workshops!